Customer Service or Is It Customer No Service ??

Have you been to a large department store on a week day and want to buy something and can not find a cashier? Have you waited in line at the grocery store while the person in front of you struggles with the debit machine while the cashier looks out into space? Have you called for a doctor appointment and immediately placed on hold? Have you tried to call about a service and end up pressing all the numbers on your phone key pad and still not get your answer? Have you emailed a company only to get a generated acknowledgment response? Are you made to feel you are interrupting store employees talking with each other when you want to be a customer?

 

Yes, we have all been subjected to no customer service. Some personalities really should not deal with the public in person, on the phone or via the internet. Are you going to be the one to tell them to review their career choice? To tell the customer no service representative that their talents would be better used elsewhere?  That you know that they would be happier pursuing another job path? Don’t you want to?

 

Every time I encounter a customer no service situation I make a mental note that this kind of service will never happen in my company! At Haralee.Com we pride our selves in our customer service. Since we run an online company, when we do get phone calls it is very important that we make them personal and helpful. When we send out our orders we package them like a gift and add a personal notation. We e-mail our customers when their orders ship and try to ship out in a one day turn-around. In short we stress customer service at each and every personal exchange. We get lots and lots of emails which praise us on our customer service. While I think we do an outstanding job every day, I think most people have become so used to rude no customer service that they are very delighted when good customer service comes their way.

Where is the service?

Where is the service?Hello, Can some one help me?

Advertisements

This entry was posted on Tuesday, August 26th, 2008 at 6:03 pm and is filed under business and Fashion. Tagged: , , , . You can feed this entry. You can leave a response, or trackback from your own site.

2 Responses

  1. Great customer service is the key to a successful business.
    It’s so simple. Why do businesses not get it?
    We believe in that “special” touch, too. We know what it is like to be treated like you don’t matter and strive to make sure that our customers NEVER feel that way when they call us.
    Our customers are very important to us. Without them, there is no business.
    Good post.
    I checked out your website, too. There is definitely a need for your products. “Cool products for HOT women.” What a great catch phrase!
    Best of luck to you.
    SOC

  2. oops..I quoted it incorrectly.
    Can you change my post and say “Cool garments” instead of “Cool products” and delete this request? (grin)
    Thanks!
    SOC

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: